PT SMI follows all internal and external guidelines and regulations that govern the evaluation process on determining the financing feasibility of an infrastructure project. Every decision to finance or not to finance a project is therefore based on a responsible and thorough due diligence process.

Any complaint in the process of financing irregularities can be submitted to:
Corporate Secretary PT SMI
Tel: (+62-21) 8082 5288
Fax: (+62-21) 8082 5258
Email :

Public complaints on PT SMI service will be kept strictly confidential and handled by a special committee to ensure that complaints are addressed appropriately.